I took my 1996 Volvo 850, the car I bought last year to compensate for my substantial...ego, for the 120K mile service. There was also a noise, which would alert the public to my vehicular neglect, sounding from the right side of my car, so I had them check that out as well. Instead of suckering me into unnecessary repairs, they told me what was really going on and cleaned debris away from the back right wheel area. Therefore, I second the "utterly trustworthy" praise given. I will go back.
I'm not the normal customer - I work on cars myself and I simply needed them to do some coding with their TECH2. Regardless, they had no problems accommodating me while I waited for a very fair price! While waiting, I overheard them being more than accommodating to a difficult customer over the phone - they definitely went out of their way. I'd recommend SAF to any Saab/Volvo owner!
My first time using SAF went very well. Highlights were that the service was friendly, the work was done competently and at a fair price, and I was able to get lots of work done on my laptop while I waited for my car to be done. Lowlight was that the job took longer than expected because they had ordered the wrong part. But, they recovered well. I will be using them again for sure.
Always friendly and more than competent. They will always find the time to help out even if there's no money in it for them - I have phoned with obscure and unprofitable questions on more than one occasion and been helped both immediately and efficiently. A very friendly bunch of guys who truly know their stuff. Not cheap but less than the dealerships charge, and if you value quality over price then you wouldn't expect them to be cheap anyway. Highly and unreservedly recommended to especially the older and more temperamental models (cars, that is, not owners!)
Great team: Competent, fair, efficient. Everything we always hoped for in a car repair place but never got. Did a great job on our 9-3 convertible. We'll go back for as long as we own a saab. But this is the crazy part: I forgot my breastpump in the waiting room. Before I'd even realized I'd left it there, they'd left me a voicemail about it, and during his lunchbreak one of the mechanics dropped it off at my office. It was quite possibly one of the more embarassing moments of my life. Free breast pump delivery by a sweet, thoughtful mechanic? Now THAT'S what I call GREAT SERVICE.
I've been a steady customer for 4 years and I wouldn't go anywhere else. Even when I've given an open-ended opportunity to suggest repairs other than the ones I've presented, (as in "Can you think of anything else I should be doing?") they haven't taken the bait. A lot of other shops would give you a laundry list of gotta-dos. They're totally honest.